Under its roadside assistance program, eligible customers who experience unexpected breakdown or trouble can seek help by calling the official hotline +63 2 8876 1476. This is available 24 hours a day, 7 days a week.

• Customers may receive assistance for the following roadside situations:
• Emergency Towing Assistance – Support in arranging towing when a vehicle becomes immobilized and requires transport to an authorized dealership.
• Battery Jump-Start Support – Assistance for vehicles experiencing a discharged battery and requiring a jump start.
• Minor On-Site Technical Support – Basic roadside assistance for minor vehicle concerns that may be addressed at the location.
• Flat Tire Assistance – Support for customers experiencing a flat tire while on the road.
• Emergency Coordination with the Nearest Authorized Dealership – Assistance in coordinating with the nearest authorized Omoda & Jaecoo dealership for further inspection, repair, or technical support when necessary.

When calling, customers are encouraged to provide their vehicle details, current location, and a brief description of the concern to help facilitate the appropriate assistance.

The promo is ongoing until March 2027.

Areas covered by the 24/7 roadside assistance are:

• National Capital Region (NCR)
• Cordillera Autonomous Region: Abra, Apayao, Benguet, Ifugao, Kalinga and Mountain Province
• Region I: Ilocos Norte, Ilocos Sur, La Union, Pangasinan
• Region II: Cagayan, Isabela, Nueva Viscaya and Quirino
• Region III: Aurora, Bataan, Olongapo, Zambales, Bulacan, Nueva Ecija, Tarlac, Pampanga
• Region IV -A: Cavite, Laguna, Batangas, Rizal, Quezon
• Region IV – B: Occidental Mindoro, Oriental Mindoro, Palawan
• Region V: Albay, Camarines Norte, Camarines Sur, Sorsogon
• Region VI: Aklan, Antique, Capiz, Iloilo City, Negros Occidental - (Bacolod)
• Region VII: Tacloban City, Cebu, Bohol, Negros Oriental
• Region X: Bukidnon, Misamis Occidental, Misamis Oriental, Cagayan De Oro City
• Region XI: Davao del Norte, Davao Del Sur, Davao Oriental, Davao City
• Region IXI: Region XII: South Cotabato - (General Santos City)
• Region XIII: Agusan Del Norte, Agusan Del Sur, Surigao Del Norte, Surigao Del Sur

Except for areas defined as security and safety risks to include but not limited to the following:

• Lanao del Norte (Except Iligan City)
• Lanao del Sur
• North Cotabato
• South Cotabato (Except General Santos City)
• Maguindanao
• Sultan Kudarat
• Sulu
• Tawi-Tawi
• Basilan
• Zamboanga del Norte
• Zamboanga del Sur (Except Zamboanga City)
• Zamboanga Sibugay
• Compostela Valley
• Catanduanes
• Masbate
• Samar (Island)
• Sarangani
• Batanes (Island)
• Romblon (Island)
• Marinduque
• Guimaras
• Camiguin
• Siquijor

For general inquiries and customer care concerns, customers may contact the Omoda & Jaecoo Customer Care Team at OJPH-CustomerCare [at] omodaglobal.com, available Monday to Friday, from 8:30 AM to 5:30 PM.