Nissan has officially acknowledged that there’s an issue surrounding the Kicks e-Power’s air conditioning system, and that they’ve finally found a fix for it.
Some owners have reported that the Kicks’ air conditioning system would suddenly stop blowing cold air. According to owners, this issue surrounds the AC compressor system which would just stop working.
Now, apparently, this issue is widespread, affecting customers not just in the Philippines but in Thailand as well.
Without going into details, Nissan says they’ve found the culprit, and that they’re starting to offer the fix for free to customers, at least in Thailand first. They will also issue a formal recall in order to fix all affected units in due time.
Moreover, Nissan has already rectified the issue starting with units produced February 2023 onwards.
We’ve reached out to Nissan Philippines regarding this issue and will update this once we’ve received their statement. In the meantime, you can read the full statement of Nissan Thailand below:
Thank you very much for choosing Nissan KICKS e-POWER. We sincerely appreciate your confidence in our brand and product.
Nissan is committed to the satisfaction of our valued customers. We will make every effort to listen to your feedback and address your concerns.
We are aware of the concerns expressed by some Kicks e-POWER 2022 owners about the cooling of their air conditioning. Nissan would like to ensure our customers that we are always listening to their voices and taking actions to ensure their satisfaction with our products and services.
Our team has undertaken repairs for the affected Kicks e-POWER 2022 customers. We would like to assure you that, in the unlikely event that you may experience an air conditioning cooling problem with your vehicle, you can take your vehicle to an authorized Nissan dealer for a free repair. We kindly request that you schedule an appointment in advance to ensure the availability of the parts and to provide you with a satisfactory service experience.
Since we received your feedbacks on our product, Nissan has been working on solutions: 1) We have implemented a countermeasure for Kicks e-POWER produced since February 2023, and 2) We are now working on the solution for all Kicks e-POWER 2022 customers. We will keep you updated, and we greatly appreciate your understanding and patience regarding this matter.
We thank you for your trust and confidence in our product. We truly apologize for any inconvenience this may have caused.
Sincerely yours,
Nissan Motor Thailand
Can the issue be fixed via OTA software update?
ReplyDeleteNissan didn't give any details on what the culprit is and what the fix is, but it's unlikely that it can be fixed by a simple software update. We'll keep this article updated.
DeleteYes, the same way Concepcion Industries fixed the compressor issue on our Condura Inverter aircon. They just texted the updated firmware direct to the aircon unit. As an added benefit, our Condura can now connect to the internet directly.
Delete- Sent from my Condura Split Type Aircon Prima Inverter 2.0HP with True VTEC FP-53KSV018313
Nissan Thailand only acknowledged the issue but refused to identify the fix. I'm assuming that the "fix" is an AC compressor replacement?
ReplyDeleteMight be a new compressor design hence why they said that all units from February 2023 are deemed not part of the issue. It's likely that they'll have to retrofit that new compressor design to existing Kicks e-Power units.
Delete