Remember that issue surrounding the Nissan Kicks’ aircon system? The one that Nissan said they found a fix for and that it doesn’t affect units produced from February 2023 onward? Yeah well…the carmaker’s now backtracking on that statement.
Affecting Kicks e-Power customers not just in the Philippines but in Thailand as well, Nissan has updated their official statement on the matter saying that the problem affects units not just produced in 2022 but those produced in 2023 as well. In addition, there’s no permanent solution just yet. They are, however, working closely with their supplier for a fix. Once this happens, they will be rolling it out (no word if they are issuing a recall).
Now, in order to appease its customers in Thailand, Nissan is reiterating that customers are entitled to a free repair of their AC system as covered by the Kicks’ 5-year warranty. Moreover, if the service takes longer than 24 hours, these customers are entitled to a courtesy car or other “alternative solutions.”
Nissan Philippines has yet to release a statement regarding the issue, but they did tell us that they’re coming up with an official statement in the next few days. In the meantime, read the updated Nissan Thailand statement below:
Nissan is aware of the concerns expressed by some owners of the Kicks e-POWER MY22 and MY23 about the cooling of their AC. We are working closely with the supplier on a permanent solution and will keep you updated. We truly apologize for any inconvenience this may have caused and greatly appreciate your patience on this matter. Nissan is committed to the satisfaction of our valued customers. We will make every effort to listen to your feedback and address your concerns.
We would like to assure you that, in the unlikely event that you experience an AC cooling problem with your vehicle, you can take it to an authorized Nissan dealer for a free repair under a 5-year warranty. If the service takes longer than 24 hours, you may select a courtesy car or alternative solutions. We kindly request that you schedule an appointment in advance to ensure the availability of the parts and to provide you with a satisfactory service experience.
Since matagal na isue na ito, how come they still have no permaneent fix?
ReplyDeleteI've got a feeling it will entail a re-design of the affected component.
DeleteSo the compressors of those who have had theirs already replaced will still get broken down the road? Sucks.
ReplyDeleteBased on the statement? Yeah. Those whose compressors were replaced will require replacement again since the underlying issue hasn't been fixed or corrected.
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