Elevating aftersales service quality is vital to creating a solid bond with customers. This philosophy guides Jetour Auto Philippines (JAPI), the exclusive distributor of Jetour vehicles and services in the country, as it strives to elevate the standards of its dealer network’s customer handling and technical proficiency.
At the first JAPI Aftersales Skills Competition for the Metro Manila and Luzon Chapter held last August 24 to 25, Service Advisors and Technicians from Jetour dealerships in Alabang, EDSA Centris, Fairview, Pasay, and Isabela were pitted against one another in a friendly competition to raise the proficiency and expertise of the dealerships’ aftersales front liners.
The dealer competition will have three legs: one in Metro Manila and Luzon, one in the Visayas, and the final leg in Mindanao. The national skills competition series aims to align all of Jetour’s dealership service operations with the brand’s global aftermarket standards and processes. The overall champions will have a chance to represent the Philippines in future Jetour Global Service Skills Competitions.
The first JAPI Aftersales Skills Competition aims to promote camaraderie within the dealer network while showcasing the highest standards of after sales service. Representatives from each dealership underwent written examinations to test their knowledge about the Jetour product lineup and the brand’s values and standard operating practices.
The JAPI technical team then conducted practical exercises to evaluate the Service Advisors’ and Technicians’ customer handling and technical troubleshooting proficiency.
The practical tests also included compliance with the Jetour 9-Step Process, a set of step-by-step procedures on customer care and vehicle handling being implemented by Jetour in over 30 overseas markets.
This set of guidelines includes nine standard processes that Jetour Service Advisors and Technicians should practice with every customer interaction:
- Building Relationship
- Service Appointment
- Customer Reception
- Job Card Preparation
- Maintenance and Repair
- Quality Inspection
- Vehicle Delivery
- Settlement
- Following-up
At the end of the two-day event, the panel of judges from JAPI declared the following Jetour associates as winners of the first leg of the competition:
Service Advisor Category
- Champion - Trexie Anne Carlos, Jetour Auto Isabela
- 1st Runner-up - Napoleon Aldana, Jetour Auto Alabang
- 2nd Runner-up - Albert Cruz, Jetour Auto Edsa Centris
- Champion - Joven Vega, Jetour Auto Alabang
- 1st Runner-up - Immanuel Dalumpines, Jetour Auto Centris
- 2nd Runner-up - Julius Cesar Torralba, Jetour Auto Fairview
No comments:
Post a Comment
Feel free to comment or share your views. Comments that are derogatory and/or spam will not be tolerated. We reserve the right to moderate and/or remove comments.