Guided by Triple A—Availability, Affordability, and Accessibility, Jetour Auto Philippines has made sure that customer needs are always met.

To make Jetour parts immediately available and affordable, JAPI has expanded its parts warehouse in Valenzuela, from 600 square meters to 3,000 square meters, vastly increasing its capacity for inventories for PMS (periodic maintenance services), maintenance, collision, and general parts, thus virtually eliminating any chance of backlogs in orders. The ability to ship in parts in large volumes also enables JAPI to scale its prices down.

Next up, to make its parts even more accessible to customers, JAPI has improved its Customer Hotline Assistance service +63 917-5-JETOUR making it available from 8 AM to 6 PM, Mondays to Fridays. Customers can also book their next service appointment through the hotline. In case calls or messages are received on weekends or holidays, customer service agents will call back on the next business day.

On Jetour Auto Philippines’ Facebook and Instagram pages, its brand mascot and chatbot, Kendee, can respond to parts-related inquiries apart from addressing common questions and providing customer and technical support and aftersales advisories.