GAC Motor Philippines announces the local roll out of the GAC International Sales & Service Way (GSSW) program. GSSW is a comprehensive coaching and training initiative aimed at enhancing customer satisfaction across all touchpoints, including sales, aftersales, and operations management.
This program comes on the heels of GAC Motor Philippines’ first half-year performance in 2024, which places GAC as the third leading Chinese brand in the country as of June 2024. GAC Motor distributor, Astara Philippines is committed not only to achieving remarkable sales but also to enhancing its service delivery across all GAC Motor dealerships, demonstrating a holistic approach to total customer satisfaction.
The GAC International Sales & Service Way (GSSW) program, initiated by GAC International, is designed to ensure that every interaction a customer has with GAC Motor is of the highest standard. It underscores the brand’s commitment to establishing a standardized level of excellence in managing customer experiences, specifically in three areas:
- Enhanced Customer Experience: Customers will enjoy a more streamlined, efficient, and personalized service at every interaction.
- Standardized Processes: By implementing uniform procedures across all dealerships, GAC Motor ensures reliability, efficiency and consistency in service delivery.
- Commitment to Excellence: The training instills a culture of excellence among staff, ensuring that customers’ needs are met promptly and professionally.
GAC International Sales & Service Way (GSSW) will become the way of life at all GAC dealers. The local rollout commenced with GAC Sta. Rosa, the latest dealer sales and aftersales facility in the GAC Motor Philippines network, chosen as the pilot dealership for the program. This effort sets the stage for a nationwide implementation, with other dealerships set to follow very soon.
“The goal of the GAC International Sales & Service Way (GSSW) program is to establish a global standard across all GAC dealerships in the Philippines. Through this training, GAC ensures that customers receive a consistently high level of service, characterized by standardized processes, a customer-first approach, and a solid commitment to excellence.” said Todd Yao, an international trainer from the GAC Operations Training Team.
Franz Decloedt, Brand Head of GAC Motor, Astara Philippines, emphasized the importance of the GSSW mindset, stating, “The GAC International Sales & Service Way is not just a program; it is a principle that we live by. GAC and Astara Philippines are equally serious about making every customer interaction meaningful, ensuring that our customers feel highly valued and appreciated. We want our customers to know that by choosing GAC, they made the right choice and that we are committed to making them customers for life.”
I deposited 10,000 for a reservation of the GAC M8 last December. When it launched around March, I felt the features and engine they brought in did not warrant its price tag, so in April, I decided to cancel my reservation and ask for a refund. It is now August, hindi pa rin mabigay sakin yung reservation fee ko. The sales agent I talked to went from super attentive to seenzone nalang, you have to followup several times bago sya mag rereply sayo.
ReplyDeleteLooks like a made up story just to ruin GAC
DeleteGAC M8 buyers mostly pay well when they got their unit
Have you received and signed the AR from casa after the 10k reservation payment was done? Baka kasi sa sales agent ka lang nag bayad at hindi na remit. I have not heard any issues with GAC at in our area or province at least. Mas okay pa ang GAC compare sa Geely based on my experience.
DeleteIt may or may not be. It’s the internet, every statement is not credible and people can say whatever they want. Hell, I own a three Ferraris, a 150M estate and have dated multiple starlets.
DeleteBelieve what you will, but I have screenshots of my conversation with the agent if you want me to show. I just don't want to post the name of the sales agent here. I posted my experience here because this article seems to be a marketing piece on the brands aftersales service, tama alagaan nyo customers nyo, but how about those who did not become your customers like me? Because I cancelled my reservation, it shouldn't take 4 months and still going to refund my 10,000 pesos.
Delete