Three years ago, Inchcape established its Digital Delivery Centers (DDCs) in Colombia and the Philippines with the goal of building industry-leading tech teams equipped to support scalable operations. Today, over 1,400 digital specialists deliver world-class digital solutions, ensuring operational consistency and a seamless customer experience. Through the DDCs, Inchcape offers end-to-end capabilities that empower OEM partners and customers to achieve a seamless and secure e-commerce experience.

With Inchcape’s business covering new and used vehicle distribution and retail, aftersales services, parts sales, and even rental, their digital solutions help them forecast vehicle and parts demand through statistical analyses. It forms Inchcape’s Sales & Operations Planning toolkit that brings together planning tools, business intelligence insights and predictive analytics to enable both the organization and its OEM brand partners to operate more efficiently by having the right stock at the right time to meet consumer demand. This was most recently implemented across all brands distributed by Inchcape in the Philippines as well as Guam and Saipan.

Inchcape also focuses on developing and deploying Enterprise Resource Planning (ERP) platform solutions to provide intelligent automation, greater efficiency, and instant insight across the business.

An example is the Warehouse Management System which improves overall warehouse monitoring by optimizing layouts, providing real-time inventory data, and keeping track of product movement in and out of warehouses. This was most recently implemented for Inchcape’s Philippines business at its new Central Parts Warehouse, which manages parts and stock across the brands it distributes.

Another initiative is the fully integrated dealer management system built off Incadea, with the aim to boost performance across vehicle sales, service, and parts to free up more capabilities for brand partners to deliver better consumer experiences.

With an eye on continued business growth, Inchcape ensures that all its business operations are well-secured and its OEM brand partners have the peace of mind. An example of this is the centralized and secured network infrastructure for its Changan Auto flagship dealership in C5 Pasig.

Cybersecurity is another area of focus for Inchcape given the rich data that the organization manage in this digital era. Inchcape fortified its defenses, offering robust protection against cyber threats.

Inchcape’s commitment to innovation across digital customer experiences, data analytics, and globally connected platforms sets their company apart from other distributors. Together with a future-focused mindset that prioritizes operational excellence, Inchcape and its DDCs enable adaptation to a digital first, data-rich new environment and enhance the consumer journey as the world transitions to a new energy future.